Warranty

Every BijleeX portable EV charger is covered by a 2-year warranty against defects in materials and workmanship, giving you confidence in your purchase. This warranty is in addition to your statutory rights under the Consumer Rights Act 2015.

What's covered

The warranty covers faults arising from defective materials or manufacturing under normal, intended use — including issues affecting the charger's electronics, connectors and cable that are not caused by external damage.

What's not covered

The warranty does not cover:

• Damage caused by misuse, accident, dropping, or failure to follow the supplied instructions
• Use with damaged, incompatible or unsafe electrical supplies
• Normal cosmetic wear and tear
• Unauthorised repair, modification or tampering
• Damage from extreme conditions beyond the product's stated operating limits

How to make a claim

If you think your charger is faulty, email hello@bijleex.com with your order number, the date of purchase, and a short description (photos or a video help us assess it quickly). Our team will respond within one business day and guide you through the next steps.

What happens next

If your claim is approved, we'll repair or replace the affected unit at no cost to you. Where a repair or replacement isn't possible, we'll offer a suitable alternative or refund in line with your legal rights.

Need help?

Our support team is available Monday to Friday, 9am–6pm GMT. Reach us at hello@bijleex.com or via the contact page.